I'm Keith Paul. My wife Debra and I are the founders of HandyPro International, LLC. We were certainly no strangers to business when we launched HandyPro in 1996. After selling our Garden City, Michigan pizzeria, Pizza Junction, Deb and I saw a new business opportunity to help protect homeowners from dishonest contractors after Deb's grandmother lost $2,000 to a kitchen remodeler who took the money but never completed the work.
We decided to establish a referral system to connect seniors and home owners with reputable contractors. We did all the background checks ourselves on electricians, plumbers, remodelers and handymen. We expanded into referrals for two-income families that needed a handyman. After helping others, we saw an obvious need for trustworthy handymen that provided quality service. So we began to hire our own handymen and provide the services ourselves.
By the year of 2000 our company, operating as HandyPro Handyman Service, began getting a lot more calls from seniors or their family members seeking help to install wheelchair ramps and stair lifts as well as grab bars, walk-in tubs and specialized plumbing and door fixtures to enable people with arthritis to turn on a faucet or open a door. Recognizing a niche market opportunity, HandyPro returned to its roots in 2008, refocusing our marketing efforts and services to the elderly and people living with disabilities.
Our success has a lot to do with what I learned while running our businesses. Here are the three most important lessons I've learned:
- Customer satisfaction is the only way for true success.
- Take care of your employees, they are the backbone of any company. Ensure your business model attracts only A+ employees. Your employees will never give better service to your customers then you give to your employees.
- Set yourself apart from the competition. You must continually set yourself apart from any other company by giving such a great experience to your customers that they say, "I'd be absolutely crazy to do business with anyone else but HandyPro!"
"We have already passed your name onto several people we know. We look forward to having HandyPro help us with our next home improvement project. Thanks again!"
- Jared P.
"With the installation of the stair lift Katie gained back some independence and we were able to function more like a family, first time since the accident. Your attention to our needs during this time was exceptional and your folks that worked in our home were skilled an respectful. We would recommend HandyPro to anyone who needs the many types of work you provide."
- Dave & Linda S.
"Thank you for the excellent job installing the new fence for us. HandyPro was not the cheapest bid we received but we trusted the way you presented the project over the other 3. The results are great and the attention to detail that you crew showed during the process, including clean up was surprising. The grass has grown in and the look of our backyard is more then we expected.
- Jeanne F.
"Thank you for the major change you made to our home. Your workers were very concerned with our satisfaction and the removal of the mirrored wall and installation of the columns has totally changed and updated our home. We are excited to have visitors to show off the work HandyPro did. The new hardwood floors are perfect also and we are so thankful that we found someone we can trust to these types of jobs."
- John & Brenda S.
"Tom, thanks to you and your team for a job well done and thanks to Laurie for her design ideas. I know it took longer then any of us expected but Susan and I kept adding to the list. Once the hardwood floors and kitchen remodel were done we thought doing the floors in the master suite and 2 baths should be done also. Your crews were skilled, trustworthy and accommodating our many requests, especially when we kept adding to the job. It is like living in a new house and we are really enjoying it."
- Craig & Susan C.
"Tom, can't say enough about the way the bathroom remodel turned out. I even brought my x wife and her boyfriend in to see it and they could't believe it was the same bathroom."
- Mike T.